Dealing with Oracle Support is like something out of a Jonathan Swift story.
You run into a problem with data corruption. They tell you to run a corruption diagnostics tool. You run the tool, and its findings are inconsistent. So they send you to the group that supports the diagnostics tool. They tell you to install a patch to make the findings consistent. The patch fails to install. They send you to the group that supports issues with the patch installer. You complain that you're being routed around but your issue remains unsolved. They route your issue to the department that deals with misrouted issues.
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